Shipping policy

SATINSAYS — CUSTOM PRODUCTION & PROCESSING TIME

By ordering, you explicitly agree to the stated processing timeline:

  • Processing time may take up to 10 weeks excluding holidays and weekends

  • This timeline is not guaranteed, and delays do not constitute grounds for refunds or chargebacks

  • Requesting faster delivery does not alter or void this agreement

Placing an order confirms you understand and accept this timeline in full.

ALL SALES ARE FINAL — NO EXCEPTIONS

By placing an order with SatinSays, you acknowledged and agreed to the following terms before completing checkout.

NO REFUNDS. NO RETURNS. NO CANCELLATIONS.

All SatinSays products and services are custom-made to order.

  • All payments are non-refundable

  • All sales are final, we are not liable for missing or stolen packages once it ships it's your responsibility to retrieve it

  • You must pay all duties for your country
  • No address changes due to security 

  • No returns, exchanges, or cancellations once an order is placed

  • This applies to all products, services, digital or physical offerings

PAYMENT IS A NON-REFUNDABLE RETAINER

All payments made to SatinSays are considered a non-refundable retainer for the initiation of custom work.

  • Production begins immediately upon order placement

  • Time, labor, materials, and preparation are allocated as soon as payment is received

  • Because work begins instantly, no portion of the payment can be refunded under any circumstances

CHARGEBACKS & PAYMENT DISPUTES

By completing checkout, you agree that:

  • Initiating a chargeback or payment dispute after agreeing to these terms constitutes a violation of our purchase agreement

  • Chargebacks filed due to impatience, not reading product or service descriptions in full, false fraud claims, misunderstanding of processing time, or buyer’s remorse are not valid disputes

  • We reserve the right to submit this policy, checkout consent records, and product page disclosures as evidence in any dispute

MANDATORY AGREEMENT AT CHECKOUT

  • Agreement to these terms is required to complete checkout

  • These terms are displayed:

    • On every product page

    • During checkout

    • Within our Terms & Conditions

Completing checkout and signing the checkbox serves as explicit acknowledgment and acceptance of this policy.

FINAL ACKNOWLEDGMENT

By placing an order with SatinSays, you confirm that you:

  • Have read and understood this policy and all descriptions 

  • Agree that all payments are final

  • Accept that your payment is a non-refundable retainer

  • Understand that production begins immediately

  • Agree to the stated processing timeline

  • Waive any expectation of refunds, returns, or cancellations