FAQ
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If you have any other urgent request not noted below, you can email help@satinsays.com. You can also utilize the contact form from the home page.
🔔Please note we do not edit orders whatsoever, and all orders are final sale, no refunds or exchanges are allowed.
🔔We will cancel any order that is requested to be canceled and agreed to be canceled per SatinSays management.
Any and all chargebacks are a cancellation, and is subject to our 100% cancel fee AGREED TO AT CHECKOUT.
That means you will owe us 100% of the order total for cancelling the order, which is refunded to us via the bank. We reserve the right to send your account to a collections agency until paid.
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COMMON QUESTIONS:
How do I join the SatinSaysTribe?
IG: @SatinSaysTribe
YouTube: SatinSays
Patreon.com/SatinSays
- Facebook: @SatinSaysOfficial
- TikTok: SatinSays
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Rare Missing item:
We take photos and video of every order, and if confirmed by our team, you will receive a re-send for any issue we confirm is an internal missing item.
You must send in an email regarding the issue within 24 hours. Please be detailed in your email, as we process order issues in the order it's received, so the quicker we receive it, the quicker you will receive a response.
After 2 days have passed, we will not be able to process your request. We do not offer refunds.
Downloads:
Any audios or videos are only sent once, to the email on file.
You must download immediately, as you will not receive another email.
Please ensure your email and delivery addresses are correct, as communication will be via the email within the order.
If you are not subscribed to text or email, your order information will not be sent.
Ensure you are subscribed! Just ordering doesn't mean you're subscribed. You have to text the word SatinSays to 855-489-4188.
If you do not use your own card, or your payment is flagged by the bank, your order is HELD for verification until it is provided. After 3 attempts, we will deduct our deposit fee and cancel your order. (THIS IS NOTED AND AGREED TO AT CHECKOUT).
- We also do not edit addresses, if you input the wrong address, we are not obligated to resend it unless you pay for another shipping. We can however, give store credit for the item, minus a restock fee of 80%. This is ONLY if we receive the package back!
- We are not liable for your order shipping once it leaves our warehouse. Any claims processes are the discretion of the shipping company. We have no control over their damages, shipping times, delivery, or payout of the claims. Once an order leaves our warehouse, we are not liable for shipping issues. You should always purchase insurance. If you didn't that is your responsibility.
- If you refuse an order, and it gets sent back to us, you are liable for 100% restock fee of the order total. This supersedes any chargeback or dispute. We dispute any chargeback via our attorneys.
- If you enter a fraudulent chargeback, you will have any other pending orders canceled, and a 100% restock fee will be deducted.
All other inquiries should utilize the Contact Us form.
- Do you ship internationally?
Returned Order:
If your order is returned, please inform us within 24 hours of it being set back, so that we can file a claim. We have no control over UPS, USPS, FEDEX, DHL, or any shipping claims timelines, as they're prone to take up to a month to pay out claims, sometimes longer. You must speak with them directly. If they don’t pay out, the order is final once we ship it, and you do not receive any refund nor resend.
We cannot simply send replacements if your item is damaged. The claim must be made by the shipping company. Please understand we are a small business, and our entire tribe is important to us, we simply have to follow such processes.
Are your products plant based?
Yes, all of our body care products are plant based, natural, custom made to your energy, and spiritually blessed.
🔔What products do you suggest?
All of our products work, many working on the very first day.
We would recommend you purchase what you feel drawn to the most.
We also have amazing reviews on many of our products on the homepage and all our socials.
You can also book a CUSTOM DIVINATION on SatinSays.com and Mama Satin will give you a list of products you need per your situation.
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SATINSAYS.COM PRODUCT FAQ: 👀
Where are the directions?
All orders ship with where to find directions added to your order. The directions also are in the help tab on the top of the homepage of SatinSays.com
🔔It's also linked at the bottom of this page.
Can I use more than one product?
Yes, it's called layering and is suggested.
I need help with a product I can’t find.
You can easily search for what you need by using the search bar on the homepage. You can also search by DESIRE which is also on the homepage, and and you can utilize the collection list.
Can the products work even if I am not near my target?
Yes, as noted in the description, you do not need to be near your target.
I can't find the chants.
Please note, chanting is optional. It is not required, it is also on the help and info tab, under directions.
Can I burn all of my candles at once?
Yes in separate areas, but you will need to keep them in a fire safe place while burning, where you can also watch them. They all need their own space.
Is there a specific order or day I need to light my candles?
No, just use block breaker, spiritual cleanse, and unhex before anything else.
Do I use the whole bottle of bath soak, or spiritual cleanse wash? Do I need a tub?
You need a tub for the bath soak, use 1/4 of the jar each time. You do not need a tub for the spiritual cleanse wash, use as you would a body wash, and use 1/4th of the bottle each time. If you need a deep cleansing, use half the bottle.
Are there certain products for certain days or times?
No, you can use them all immediately upon receiving them ❤️
How is rootwork booked?
You can type rootwork, or anything you need right on the search bar on SatinSays.com, and book what you need.
Remember to read the full description, as the entire process is noted under the product description. Rootwork is a service that does not ship.
Custom or in-person rootwork starts at $5k+
How long do I light a candle?
30 minutes is fine, say your chant, 3, 5, or, 11 times. You can make up your own or use the ones we have for you. Our chants are a suggestion. Just always practice candle safety.
💣Always use block breaker candle before any other candles.
What candles should I get if I'm new?
Get the block breaker collection, destroy all evil candle, spiritual cleanse bundle, unhex collection, and midnight touch collection.
Then you can start with any other products now that you're cleansed, rejuvenated, and free of any dark evil energy from harming you.
The candles do not need offering besides sending us a review, except the ones that note different under the product description.
Can I use Come To Me or any products on more than one person or situation?
No, most products are for a singular person or situation. You cannot mix the energies.
The only exceptions are for products that change the energy around you for anyone to feel (i.e. confessions making anyone confess, or Lilith making anyone deeply attached to you).
How do I use my manifesting seals?
You can write you petition on them and put it under your SatinSays candle. You can discard by burning, burying, or as per usual.
How do I use SatinSays ritual oils?
Ritual oils are not body oils, they're used for dressing the candles and spiritual jewelry. Rub a few drops on it while chanting your desires.
How do I dispose spiritual items?
Wrap in a white cloth and discard at crossroads, or bury it. Never bury banishing work. Never bury something you don't want tethered to you forever. Last resort. you can dispose in a garbage away from your home.
Crossroads are where two roads intersect. Leave offerings out for at least 2 hours.
Can I use the block breaker for me and someone else? No, one candle per person.
How does ordering work?
Your payment is a deposit for the rootwork done on your products, or for the ritual.
Conjure starts the minute you order and continues until your order is shipped, or rootwork is complete (read full description of rootwork process under the booking). Know that the conjure is working before you get tracking details.
Rootwork does not ship, only products ship. If you book rootwork you agree you've read our terms.
You will see movement AFTER the final blessing stage when you get tracking number, (movement will be about three weeks after you get tracking) and then again when it's scanned by UPS.
RESULTS/How long does it take to work?
This is rootwork, there’s no such thing a a specific time frame.
Please keep in mind, you may see results within hours or days of ordering, before you even get your order. This is because the conjure we do works quickly. Many reviews have proved this.
⚠️Always be patient, don't doubt the magic, and know we are working hard behind the scenes for you!
We highly recommend you ordering UNhex and block breaker rootwork to ensure you have no blocks.
Light block breaker candle at least twice a month, and use block breaker body wash every week.
Oya body oil works wonders if you see slow movement as well, dress it with Bulldozer body oil.
Impatience will result in you being removed from the tribe indefinitely.
How Long Does It Last?
You must always keep the energy high. Book your rootwork consistently if you’re serious about results, use your products daily within your regular self care routine. We’ve made it extremely easy for you. All energy must be maintained, there’s no such thing is a specific date for anything in rootwork.
🥳 All Other Directions (constantly updated)