FAQ

1. Please do not continuously email for order status as you will not get your order any sooner, we provide extensive information into our processes, you just have to read it, we ship all orders we receive.
2. If you have any other urgent request or need help with a product, you can email help@satinsays.com. You can also utilize the contact form from the home page. Please note we do not edit orders whatsoever, and all orders are final sale, no refunds or exchanges are allowed.
3. We will cancel any order that is requested to be canceled and agreed to be canceled per SatinSays management. Any and all chargebacks are a cancellation, and is subject to our 100% cancel fee AGREED TO AT CHECKOUT. So you will owe us 100% of the order total for cancelling the order, which is refunded to us via the bank.
4. Both forms of cancelation will be assessed a 100% restock fee, of which is agreed to upon ordering on SatinSays.com. Thus, your card will be deducted 100% of your order total, for the cancel POLICY, you agreed to at checkout. This supersedes any chargeback, and will be provided to any bank as valid evidence proof per our attorney. All orders agree to this before ordering, and it will be enforced with any bank.         ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️  ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️  ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ 

1. INSTAGRAM INFORMATION PLEASE STAY ALERT 

IG: @SatinSaysTribe

(beware of any imposters) double check the spelling as they use similar usernames to trick you!

1. Our podcast IG: @TheSatinSaysPodcast
2. Facebook: @SatinSaysOfficial

• Twitter: @SatinSays

• TikTok: SatinSays

• IG: @3wishesshop

• IG: @swanbynaturebeauty

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How long does it take to ship?  Due to our extremely high order volumes, we are expecting delays in processing as noted in our terms at checkout, before you process your order. Orders ship within 50+ (means it may be more than 50 days) business days of the order date. receiving tracking means it's in queue to ship. Not that it has shipped, as UPS dates are not from SatinSays. All orders agree to this as noted upon checkout. There exists no estimate, we do not rush orders, nor will Mama Satin rush her process.

 

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1. All orders are final, NO REFUNDS, NO CANCELLATIONS, you agree to this at checkout, but you will receive a re-send for any issue we confirm is an internal missing item. You must send in an email regarding the issue within 24 hours. Please be detailed in your email, as we process order issues in the order it's received, so the quicker we receive it, the quicker you will receive a response. If we sent you the wrong item, a replacement will be sent immediately upon processing your replacement request, pending approval. After 2 days have passed, we will not be able to process your request. We do not offer refunds. Orders may take up to business 30 + (can be more than 30) days to process, this is separate from shipping time. Receiving a tracking number means it's in queue to ship, not that it has shipped, so keep this in mind. Ordering from us means you understand this, and agree to it. We also cannot resend items sent back to us without customer paying for new shipment fee, or we can accept refund request minus our 80% restock fee. If you order a subscription, you must email us to cancel, it is not deemed canceled until we have approved the request. Your subscription must be in place for at least two months, two payment cycles before cancellation is allowed, as you agreed to such at checkout. Any audios or videos are only sent once, to the email on file. You must download immediately, as you will not receive another email. 

2. Please ensure your email and delivery addresses are correct, as communication will be via the email within the order. If you are not subscribed to text or email, your order information will not be sent. Ensure you are subscribed! Just ordering doesn't mean you're subscribed. You have to text the word SatinSays to 855-489-4188. If you do not use your own card, or your payment is flagged by the bank, your order is HELD for verification until it is provided. After 3 attempts, we will deduct our deposit fee and cancel your order. (THIS IS NOTED AND AGREED TO AT CHECKOUT).
3. We also do not edit addresses, if you input the wrong address, we are not obligated to resend it unless you pay for another shipping. We can however, give store credit for the item, minus a restock fee of 80%. This is ONLY if we receive the package back! Please do not email about order processing times, as that just delays us further, we have stated processing times several times on the homepage, and at checkout.
4. We are not liable for your order shipping once it leaves our warehouse. Any claims processes are the discretion of the shipping company. We have no control over their damages, shipping times, delivery, or payout of the claims. Once an order leaves our warehouse, we are not liable for shipping issues. You must file a claim with the shipping company. We can give you the link to file said claim. You should always purchase insurance. If you didn't that is your responsibility.
5. Subscriptions: You need to contact us to cancel a subscription, it is not deemed canceled until we receive notice and process it. Keep in mind we cannot cancel within the enrollment minimum of 2 or 4 months, depending on your frequency. The minimum being 2 months, no orders are canceled, as all orders are final sale. This is agreed to upon checkout, and no exceptions will be made whatsoever. 
6. If you refuse an order, and it gets sent back to us, you are liable for 100% restock fee of the order total. This supersedes any chargeback or dispute. We dispute any chargeback via our attorneys. We ship all orders in the order it is received, and you accept all of the service terms at checkout.
7. If you enter a fraudulent chargeback, you will have any other pending orders canceled, and a 100% restock fee will be deducted. You will not be able to order on SatinSays.com again, and you are not able to enter any chargeback on the refunded orders. Ordering means you understand this is our policy. 
8. How do I get help with a received order issue? In the unlikely event that we send a wrong  item, we will resend the correct item once we check our internal shipping photos for proof. You must contact us within 24 hours of receipt, or your claim is void, and the order is final, no exceptions will be made. 

9. Please be sure to email help@satinsays.com within 24 hours of receipt of your order if there is an issue with an incorrect item.

   We do not change addresses or edit orders that are completed, so check that all information is correct before submitting your order. Ordering from us means you understand this, and accept it.

   All other inquiries should utilize the Contact Us form.

10. Do you ship internationally? Yes, we are pleased to announce that we now ship international, please note we are not responsible for your country's duty fees for acceptance, the receiver is responsible, as that's tied to your country laws. Any refusal will be due an 80% restock fee, and refusal of further service.
11. I need help with my order. The quickest way to receive an update is check your email. Updates are sent to the email on file. Once the order is made, you will receive tracking information. That does not mean it has shipped, it means it is now processing to ship.
12. If your order is returned, please inform us within 24 hours of it being set back, so that we can file a claim. We have no control over UPS, USPS, FEDEX, DHL, or any shipping claims timelines, as they're prone to take up to a month to pay out claims, sometimes longer. You must speak with them directly.
13. Know that this is not on the behalf of SatinSays, and we cannot simply send replacements if your item is damaged. The claim must be made by the customer. This is at the discretion of the shipping company. Please understand we are a small business, and our entire tribe is important to us, we simply have to follow such processes.
14. What's your return policy? Due to the nature of our products, we cannot accept returns. If there is an order defect, or you're shipped the wrong order, please email us within 24 hours of receipt of you order, and we will ensure that you receive the proper store credit, or replaced item. We take photos of all shipments, thus we will confirm what you were sent.
15. What happens if an order is canceled? We do not cancel orders unless there is a payment issue, or management agrees to cancel an order per your  request. Please note this is a 100% cancel fee, there are no refunds. Alternatively, in case there is cancellation due to an issue with your payment, we will contact you via email to fix it. All orders made are final sale. If we agree to cancel an order, it will be assessed a 100% cancel fee, which Is agreed to at checkout. No exceptions will be made. This is agreed to at checkout!
16. Are your products plant based? Yes, all of our body care products are  plant based, natural, and spiritually blessed.
17. What products do you suggest? All of our products work, many working on the very first day. We would recommend you purchase what you feel drawn to the most. We also have amazing reviews on many of our products on

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                            PRODUCT FAQ: READ THIS IN FULL 👀 

 

Where are the directions?

All orders ship with the directions stapled to your order, it is up to you to read it. The QR code leads you to the directions also on the help tab on the homepage of SatinSays.com

Can I use more than one product?

Yes, it's called layering and is suggested.

I need help with a product suggestion.

You can easily search for what you need by  using the search bar on the homepage. You can also search by DESIRE which is also on the homepage, and and you can utilize the collection list. Lastly, you can purchase a 10 minute phone call with Mama Satin, again on the homepage, where she will call you and give you the product suggestions per your desires. 

Can the products work even if I am not near my target?

Yes, as noted in the description, you do not need to be near your target. 

I can't find the chants.

Please note, chanting is optional. It is not required, it is also on the help and info tab, under directions. 

Can I burn all of my candles at once? 

Yes in separate areas, but you will need to keep them in a fire safe place while burning, where you can also watch them. They all need their own space. 

Is there a specific order I need to light my candles?

No, just use block breaker, spiritual cleanse,  and unhex before anything else.

Do I use the whole bottle of bath soak, or spiritual cleanse wash? Do I need a tub?

You need a tub for the bath soak, use 1/4 of the jar each time. You do not need a tub for the spiritual cleanse wash, use as you would a body wash, and use 1/4th of the bottle each time. If you need a deep cleansing, use half the bottle.  

Are there certain products for certain days or times?

No, you can use them all immediately upon receiving them ❤️ 

Are all your products blessed, hand made, and vegan?

100% authentic, heavily blessed, and vegan made 🌱 

 

How long do I light a candle?

30 minutes is fine, say your chant, 3, 5, or, 11 times. You can make up your own or use the ones we have for you. Our chants are a suggestion. Just always practice candle safety. 

Always use block breaker candle before any other candles.

 

What candles should I get is I'm new?

Get the block breaker collection, destroy all evil candle, spiritual cleanse bundle, unhex collection, and midnight touch collection. Then you can start with any other products now that you're cleansed, rejuvenated, and free of any dark evil energy from harming you. 

Can I use Come To Me or any products on more than one person or situation?

No, most products are for a singular person or situation. You cannot mix the energies.  The only exceptions are for products that change the energy around you for anyone to feel (i.e. confessions making anyone confess, or Lilith making anyone deeply attached to you).

I need product suggestions, can Mama Satin help recommend per my situation?

Sure, just book a consult on the homepage of SatinSays.com

How do I use my seals?

You can write you petition on them and put it under your candle. You can discard by burning, burying, or as per usual.

How do I use SatinSays ritual oils?

Ritual oils are not body oils, they're used for dressing the candles and spiritual jewelry. Rub a few drops while chanting your desires. 

How do I dispose spiritual items?

Wrap in a white cloth and discard at crossroads, or bury it. Never bury banishing work. Never bury something you don't want tethered to you forever. Last resort. you can dispose in a garbage away from your home. Crossroads are where to roads intersect.